Frequently Asked Questions, Answered


Up to one year in advance.

No resort fee when you book direct through our website or by phone at 800.824.0476 

No, we do not charge resort guests that have a reservation for parking. 

Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! 

Yes, for information regarding our ADA-compliant accommodations, please visit or call 800.824.0476 

Yes, please visit to see our latest offers. 

Yes, on select rooms with an additional pet fee of $35 per pet per night. There are a few breed restrictions. Learn more about our pet policy here: 


Were 30 miles from the airport, which is approximately 1-hour. Google Maps directions are here: 

No, we do not offer airport transportation.

No, we do not offer travel insurance. 

Check-in is at 3pm. Check-out is at 11 am. 


Yes, at designated smoking areas that can be found around the resort. Smoking is not allowed in rooms. 


Our top-rated restaurants and menus can be found here: 

Through our websites or by calling 239-472-1541 Ext 310 

Normandie Seaside Café: 

Yes, we can accommodate food restrictions and limitations. Please let your server know before ordering. 

Yes! Call day-of to place your order for breakfast, lunch or dinner at Normandie Seaside Cafe and pick-up at the time the order is ready! To see all of your dining options and hours of operation, visit this link for more information: 

Yes! We’re open to the public for breakfast, lunch and dinner.