Frequently Asked Questions, Answered

*IMPORTANT* Hurricane Ian Questions

While our reservations team is extremely short-staffed at the moment, we have begun outreach calls to guests with upcoming reservations starting from check-ins scheduled for this week and taking it day by day through December 1, 2022. If you have not received a call yet, rest assured that one of our amazing and resilient reservationists will be in touch with you soon. Sanibel Captiva Beach Resorts is ready and committed to rebuilding all of our four beach properties into a renewed, reimagined, reenergized form of themselves. We are grateful for your patience.

We are grateful for the outpouring of love, well wishes and reservation questions and concerns we’re receiving via phone, email, web chat and social media messages and appreciate your patience as we prioritize outreach on a daily basis.

Rest assured that Sanibel Captiva Beach Resorts is ready and committed to rebuilding all of our four beach properties into a renewed, reimagined, reenergized form of themselves — or to coin my favorite term, evolve into a new, higher, better form.  

As of now we don’t know the path to get there but we’re working with local and state officials to assist the rebuilding process. We have vessels ready to transport staff back on the islands as soon as it is safe to do so. The Sanibel Captiva Island Vacations team is ready to mobilize, to inspect and report the conditions of all the 100-plus homes in our program to their owners. 

On behalf of all of our team members, our hearts go out to you and your family in the aftermath of Hurricane Ian. While our group sales team is extremely short-staffed at the moment, we have begun outreach calls and emails to bridal parties with upcoming weddings starting from events scheduled for this week and taking it day by day through December 31, 2022.  

If you have not received a call yet, rest assured that one of our amazing and resilient team members will be in touch with you soon. Sanibel Captiva Beach Resorts is ready and committed to rebuilding all of our four beach properties into a renewed, reimagined, reenergized form of themselves.  

Brides with events scheduled after December 31, 2022. We will be in touch with you and we are grateful and humbled by your patience and understanding as we coordinate with brides with weddings dates that were scheduled to take place in the upcoming days and weeks.

Our most popular question and concern is regarding refunds. We are issuing refunds, though we do not yet have clarity on when that will be at this time. We apologize for the stress this situation places on you and again, we wish there was more we could do in a timelier manner. We have incredible local, county, state and federal officials that are working around the clock in full force to assist our community with regaining the resources we need. 

No. At this time there is no vehicle access to Sanibel and Captiva Island. There is also no power, no internet and no water on the islands.

*NEW* SCBR Mobile App

By searching Sanibel Captiva Beach Resorts in the app store on iOS and Android.

Go to the app, tap the “Coupons” tab at the bottom of the app and enter in your reservation confirmation #.

Coupons are for guests staying two nights or more, extend your stay to unlock over $250-value in savings!

No, book direct with the resort by calling or booking online through our website and stay two-nights or more to unlock exclusive coupons.

Reservations

Our friendly, on-site reservationists are available by phone Monday – Friday 8 am – 5 pm and Saturday 8 am – 3 pm by calling 800.824.0476.

You must cancel your reservation 14 days prior with a $35 cancellation fee. When canceling less than 14 days prior to reservation, you’ll be charged a cancellation fee equal to a one-night stay.

No resort fee when you book direct through our website or by phone at 800.824.0476 

You must be at least 21 years old.

No, we do not charge resort guests that have a reservation for parking. 

Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! https://westwindislandresort.com/book-direct/ 

Yes, for information regarding our ADA-compliant accommodations, please visit https://westwindislandresort.com/accessibility-document-2/ or call 800.824.0476 

Yes, on select rooms with an additional pet fee of $35 per pet per night. There are breed and weight restrictions. Learn more about our pet policy here: https://westwindislandresort.com/accommodations/#_pets 

Room rates are based on a maximum of two adults per room. Each additional adult (13 years old and up) is an additional $15 per person per night.

Arrival

Were 30 miles from the airport, which is approximately 1-hour. Google Maps directions are here: https://goo.gl/maps/dyR5kxUmosrrE1er6 

No, we do not offer airport transportation.

No, we do not offer travel insurance. 

Check-in is at 4pm. Check-out is at 11 am. 

On-Property

Yes, at designated smoking areas that can be found around the resort. Smoking is not allowed in rooms. 

Beach towels are complimentary for use by all guests, and beach chairs are available for rent.

Dining

Our top-rated restaurants and menus can be found here: https://westwindislandresort.com/dining/ 

Through our websites or by calling 239-472-1541 Ext 310 

Normandie Seaside Café: http://normandierestaurant.com/ 

Yes, we can accommodate food restrictions and limitations. Please let your server know before ordering. 

Yes! Call day-of to place your order for breakfast, lunch or dinner at Normandie Seaside Cafe and pick-up at the time the order is ready! To see all of your dining options and hours of operation, visit this link for more information: https://westwindislandresort.com/dining/ 

Yes! We’re open to the public for breakfast, lunch and dinner.

Cancellation Policy

Cancellations made prior to 14 days of arrival are subject to a $35 cancellation fee.
Within 14 days of arrival, cancellations and date changes are non-refundable and will result in a charge for all nights plus tax.